100% Customer Guarantee
EZOnlinePrinter.com guarantees the highest quality on full color offset printing.
WE OFFER SAMPLES PACKS THAT CAN SHOW YOU THE QUALITY OF OUR PRINT AND HIGHLY RECOMMEND ATTAINING SAMPLES BEFORE ORDERING OF YOU ARE LOOKING TO KNOW THE QUALITY BEFORE ORDERING.
We offer Money Back Satisfaction Guarantee to our first-time retail customers for the print products that we sell. This includes business cards, postcards, envelopes, letterhead and more. If you are not entirely satisfied with the finished printed product you can send it back to us for a full refund of the printing cost only. Any products ordered with a subtotal over $100.00 are considered to be a large order. It is recommended that you first place a small order before placing a large order for this guarantee to be valid; that way you will know exactly what quality to look forward to.
EZOnlinePrinter.com will correct errors that are our responsibility, including improper cutting, print quality, color and print shift or printing delays. As a customer, you are responsible for submitting print ready files. This includes full bleed to your press-ready digital files by adding 0 .1″ dimension for business cards, postcards and rack cards, add 0.125″ for all other products. All file formats must have a minimum of 350 dpi (dot per inch) resolutions. All color artwork and/or images must be provided in CMYK (cyan, magenta, yellow and black) color mode and black & white artworks and/or images must be provided in grayscale.
Issues or Returns
If you experience issue with the printing of your product, please click here to visit the contact page. Then select the QUALITY CONTROL form, fill in your contact information (Name, e-mail address, order number, etc.) and let us know what the problem or issue is in as much detail as possible.